RMA FAQ
Warranty
Warranty only covers defects caused by manufacturing. Does not cover regular wear and tear, including but not limited to breakage due to abuse, improper usage, water damage or other causes attributable to events outside the manufacturing process.
US: 1 year warranty on all products.
Submitting your form
Go to www.steelseries.com/us/about/contact_us/support/contact_support
Log in and fill out the form, making sure you get your full name and address on it - we use this for shipping.
Please be very specific when explaining the defect. If it is broken, tell us how it broke etc.
Mark the correct product on the list - or else you will have to do the form again.
When you have submitted the form, please wait for a response. These are evaluated manually - therefore it might take up to three days before you receive your RMA-number and return address.
Check your spam filter once in a while or allow the steelseries.com, ideazon.com and supportbank.com domain in your inbox.
Shipping info
You pay for the shipping of the defective product - we pay for the new one. It is your choice how you send it.
Check the import/export rules in your country - ask at the post office. Some countries demand you fill out an export form if you don't want to pay customs when you receive the new product.
It is your responsibility that your package reaches our warehouse. Therefore it is a wonderful idea to get a receipt or a tracking number.
Packing your product
You can use any box to send it in. If you don't have one, get one at your post office.
Please return all parts belonging to the product you have listed; this be microphones, discs, cables etc. If these are not returned we will consider it an incomplete RMA and you will not receive a new product until we have received all parts. If you have not listed your headset as USB, we do not expect to receive one from you.
Make sure the RMA-number is clearly marked on the exterior of the box as well as our address.
It is also a good idea to put your own address on it, in case it does get lost and you didn't get a receipt.
When you have sent your product
When your product arrives at our warehouse we evaluate if it applies to our warranty.
If not: we return it as it was
If it does: we ship a new product within the same week.
When a new product is sent, you will receive a tracking number.
Providing status on your package before this will take time from our warehouse people, and slow down the shipping of new products.